MOBILE TECHNOLOGY & ICT ADOPTION IN MODERN LIBRARY SERVICES IN NIGERIA AND AFRICA

Abstract

Library services are experiencing a profound transformation thanks to mobile and ICT innovations. These technologies introduce faster workflows, precision, and remote access, aligned with evolving user needs. This study investigates how libraries in Nigeria and selected African countries (Ghana, South Africa, Kenya) are deploying tools such as Koha, mobile OPAC, digitization platforms, AI Chabots, and institutional repositories. The research gauges’ adoption levels, benefits, and challenges using a mixed-methods design comprising surveys, interviews, and observational audits. Results show strong links between mobile usage and user satisfaction, and that top-management support and training significantly contribute to successful deployment. While gains in access, efficiency, and user experience are clear, persistent barriers include infrastructure shortcomings, limited funding, and digital literacy deficits. The paper concludes with actionable recommendations for policy reform, capacity development, inclusivity, and long-term sustainability.