UTILIZATION OF WHATSAPP MESSAGING APPLICATION IN THE LIBRARY

A CASE STUDY OF DELTA STATE UNIVERSITY LIBRARY, ABRAKA

Abstract

The study examined utilization of WhatsApp messaging application in the library: A case study of the Delta State University Library, Abraka. A descriptive survey was employed for the study. The instrument used for data collection was a structured questionnaire administered to a population consisting of three hundred library users and twelve academic librarians from the Delta State University Library, Abraka. 275 questionnaires were retrieved, but only 272 were found to be useful, making the sample size for the study. The mean and standard deviation were used to analyze the data. According to the findings of the study, respondents used WhatsApp for academic purposes, have an auspicious attitude toward receiving library services via WhatsApp, and can be used as a current awareness service for current research information. The study also revealed that, while using WhatsApp Messenger is valuable to library customers in their educational quests, it is also addictive.